Rescheduling
An appointment may be rescheduled without charge if you give at least twenty four hours notice, and may be moved once more at no cost after that. Use the link in your confirmation email or write to consult@novalex.example.
Cancelling
- More than twenty four hours before the appointment: cancelled at no charge and the fee is refunded in full
- Within twenty four hours: the fee is retained, subject to the discretion described in the Refund Policy
- No attendance without notice: the fee is retained
If we cancel
Court listings move without warning and an advocate cannot decline to appear. If a hearing forces us to cancel, we will tell you as early as we can, offer the first available alternative, and refund the fee in full if no alternative suits you.
Ending an ongoing engagement
You may end an engagement at any time by writing to us. Fees for work already done and expenses already incurred remain payable, and any balance held on account is returned.
The firm may withdraw from a matter only for proper cause, such as a conflict coming to light, non payment, or instructions that would require us to act improperly. Where we withdraw, we give reasonable notice, seek leave of the court where a matter is pending, and hand over the file so your position is not prejudiced.